DO YOU SHIP TO MY STATE?
We ship to all states that US Law Allows. Please refer to our Shipping Rules for more information about your state.
DO I HAVE TO BE HOME TO RECEIVE MY WINE SHIPMENT?
All wine shipments must be received and signed for by an adult over the age of 21. A business address is preferred. We cannot ship to PO boxes.
DO YOU SHIP WINE INTERNATIONALLY?
We only ship large commercial orders internationally.
MY CREDIT CARD WAS DECLINED, BUT THE “CHARGE” IS SHOWING ON MY CREDIT CARD. WHAT HAPPENED?
If your order was declined during the checkout process you may see what looks like a “charge” to your card if checking your statement online or by phone. PLEASE NOTE: YOU HAVE NOT BEEN CHARGED. The “charge” appearing on your card is called a pending hold. Pending holds come about because banks and credit card companies hold funds for online transactions while they verify information in order to determine whether or not to approve the transaction. If the transaction was declined by your bank or your credit card company, the hold will come off your statement in accordance with the policies established by your bank or credit card company. If you have any questions about when the hold will come off, please contact your bank or credit card company directly.
PLEASE NOTE: You may receive an error message in the checkout process if your billing information is not exactly how your bank/credit company has it on file. The message will say AVS Mis-match: The billing address provided does not match the billing address on file with your credit company. If this happens, use the edit button to edit the billing information you entered previously so that it matches exactly the information your bank or credit company has on file. Please note that information entered after your billing information such as promotional codes, online store credits, gift card IDs, etc., may have to be re-entered.
For further information about this or any other error message received during the checkout process, please call our Customer Care Team at 800.575.7320 or eMail: bottega@customer.email